These Terms & Conditions govern your use of our services and website, and define the legal relationship between you (“you”, “Client”, “User”) and VA Queens (“we”, “us”, “our”). By accessing or using our services, you agree to these terms.
1. Services
VA Queens provides virtual assistant and digital support services as described on our website. We will endeavour to deliver the services professionally, accurately and in a timely manner.
Any additional services or modifications must be agreed in writing (for example by email or contract amendment).
2. Client Obligations
You agree to:
- Provide accurate, current and complete information as required for us to deliver the services.
- Cooperate with us, provide access and resources necessary for us to fulfil our obligations.
- Respect applicable laws and regulations (including data protection laws) in your use of the services.
3. Fees and Payment
Fees are set out in our service agreement or proposal. Payment terms are as specified (for example invoicing, due date). Late payments may incur interest or suspension of services until payment is made.
4. Confidentiality & Data Protection
We and you agree to keep confidential all proprietary or sensitive information shared in the course of our relationship. We will process your personal data in accordance with our Privacy Policy, and you agree to comply with applicable data protection laws, including global frameworks like the GDPR where relevant.
5. Limitation of Liability
To the maximum extent permitted by law, VA Queens excludes or limits liability for any indirect, incidental or consequential loss. Our total liability for direct losses is limited to the fees paid by you for the services in question in the 12-month period preceding the claim.
6. Termination
Either party may terminate the service agreement by providing written notice. On termination you must pay for services rendered up to the date of termination. Upon termination you must cease to use our services and delete or return any materials as instructed.
7. Intellectual Property
All intellectual property rights in the services, materials, tools and content provided by us remain with VA Queens unless otherwise agreed. You may be granted a limited licence to use deliverables for your business purposes.
8. Changes to Terms
We may update these Terms & Conditions from time to time. Any updates will be published on our website with the date of last revision. Your continued use of our services after changes constitutes acceptance of the updated terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with [insert jurisdiction], unless otherwise agreed in writing. We will comply with any mandatory local consumer protection laws.
10. Contact
For any queries regarding these Terms or our services please contact:
Email: info@vaqueens.com