At VA Queens, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, subscribe to our packages, or visit our website. We comply with applicable global data protection frameworks, including the GDPR and other relevant international regulations, to ensure your rights are respected.
1. Information We Collect
We may collect information you provide directly, including but not limited to your name, email address, company name, telephone number, billing details, and subscription-related information.
We may also collect information automatically, such as device information, IP address, browser type, usage data, and cookies.
Payment-related information (such as card details) is processed securely by our third-party payment providers (e.g., Stripe). We do not store or have direct access to your full card details.
We collect and process personal data only where we have a lawful basis to do so, including performance of a contract, your consent, compliance with legal obligations, or legitimate business interests.
2. How We Use Your Information
We use your personal information to:
- Provide, manage, and deliver our virtual assistant and digital support services.
- Create and manage user accounts, subscriptions, free trials, and recurring billing.
- Process payments, renewals, cancellations, and subscription status.
- Communicate with you regarding services, trial periods, billing, updates, and support.
- Improve our website, services, and user experience.
- Comply with legal obligations, enforce our policies, and prevent fraud or misuse.
3. Subscriptions, Free Trials, and Payments
If you subscribe to one of our services, we may collect and process information necessary to manage your subscription, including trial periods, billing cycles, renewals, and cancellations.
- Free trials may require valid payment details for activation.
- If a subscription is not cancelled before the trial period ends, automatic billing may begin according to the selected plan.
- All payment processing is handled by secure third-party payment gateways.
For details regarding refunds and cancellations, please refer to our Refund Policy and Terms & Conditions.
4. Data Sharing and International Transfers
We may share your personal data with trusted third-party service providers (such as payment processors, hosting providers, and analytics services) solely for the purpose of delivering our services.
As we operate internationally, your data may be transferred to and processed in countries outside your own. We ensure such transfers are protected using appropriate safeguards recognised under international data-protection laws (including standard contractual clauses or equivalent mechanisms).
We do not sell your personal information.
5. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent where processing is based on consent.
We will respond to valid requests within the timeframes required by applicable law.
6. Data Security and Retention
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, and subscription-management requirements.
7. Cookies and Similar Technologies
We use cookies and similar technologies to enhance website functionality, analyse usage, and personalise your experience. You can manage cookie preferences through your browser settings or our cookie-consent banner.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updated versions will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data-protection rights, please contact us at:
Email: info@vaqueens.com