At VA Queens, we respect your privacy and commit to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your data when you use our services or visit our website. We follow applicable global data protection frameworks—such as the GDPR and other relevant international regulations—to ensure your rights and our obligations are met.
1. Information We Collect
We may collect information you provide directly (for example your name, email address, company name, telephone number, billing information) and information automatically (such as device details, IP address, usage data, cookies).
We collect such information only when we have lawful basis to do so (for example performance of a contract, your consent, or legitimate business interest) as required by global data regulation frameworks.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our virtual assistant and digital support services.
- Communicate with you about our services, updates, invoices, and support.
- Improve our website, user experience and service offerings.
- Comply with legal obligations, protect our rights and prevent fraud.
3. Data Sharing and International Transfers
Since we operate globally, your data may be transferred to, stored and processed in other countries where our service providers operate. We ensure that any such transfers follow recognised safeguards under international data-protection laws (for example standard contractual clauses, adequacy decisions or other appropriate mechanisms under GDPR and equivalent laws).
We do not sell your personal information.
4. Your Rights
Subject to local law, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing of your personal data.
- Request portability of your data to another service provider.
- Withdraw any consent you have given.
We will respond to your request within applicable regulatory timeframes.
5. Data Security and Retention
We take reasonable technical and organisational measures to protect your data from unauthorized access, disclosure, alteration or destruction, consistent with global best practices.
We retain personal information only for as long as required to fulfil the purposes described in this Policy, or as required by law.
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve website functionality, analyze site usage and personalise your experience. You may control cookie preferences through your browser or via our cookie-preference banner.
7. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We will notify you of significant changes by posting the updated version on our website with a new effective date.
8. Contact Us
If you have any questions or wish to exercise your data-subject rights, please contact:
Email: info@vaqueens.com