These Terms & Conditions govern your use of our website and services and define the legal relationship between you (“you”, “Client”, “User”) and VA Queens (“we”, “us”, “our”). By accessing our website, subscribing to our services, or using any of our offerings, you agree to be bound by these Terms.
1. Services
VA Queens provides virtual assistant and digital support services as described on our website and in our service packages. We will endeavour to deliver services professionally, accurately, and in a timely manner.
Any additional services, changes, or scope modifications must be agreed upon in writing (for example via email or contract amendment).
2. Client Obligations
You agree to:
- Provide accurate, complete, and up-to-date information necessary for service delivery.
- Cooperate with us and provide timely access, instructions, and resources required to perform the services.
- Use our services in compliance with applicable laws and regulations, including data-protection laws.
3. Subscriptions, Fees, and Payment
Some of our services are offered on a subscription basis and may include a free trial period.
- Subscription fees, billing cycles, and trial periods are displayed at the time of purchase.
- A valid payment method is required to activate a free trial.
- If the subscription is not cancelled before the end of the trial period, automatic billing will begin according to the selected plan.
- You authorise us and our payment providers to charge the applicable fees automatically.
Late or failed payments may result in suspension or termination of services.
4. Free Trial and Cancellation
- Free trials are provided solely to allow evaluation of our services.
- You may cancel your subscription at any time before the trial period ends to avoid being charged.
- Cancellation must be completed through your account dashboard or as otherwise instructed.
Failure to cancel before the trial ends will result in automatic billing.
5. Refund Policy
- Payments made after the free trial period are strictly non-refundable.
- No refunds will be issued for partial use, forgotten cancellations, or unused subscription time.
- Cancellation after payment will stop future billing but will not result in a refund for the current billing period.
Full details are outlined in our Refund Policy, which forms part of these Terms.
6. Confidentiality & Data Protection
Both parties agree to keep confidential any proprietary or sensitive information exchanged during the course of the services.
We process personal data in accordance with our Privacy Policy, and you agree to comply with applicable data-protection laws, including international frameworks such as the GDPR where relevant.
7. Limitation of Liability
To the maximum extent permitted by law, VA Queens shall not be liable for any indirect, incidental, or consequential losses.
Our total liability for direct losses shall not exceed the total fees paid by you for the services in the 12 months preceding the claim.
8. Termination
Either party may terminate the service agreement by providing written notice, subject to these Terms.
Upon termination:
- You must pay all fees due up to the termination date.
- You must cease using our services and return or delete any materials provided, as instructed.
Termination does not entitle you to a refund for payments already made.
9. Intellectual Property
All intellectual property rights in our services, tools, materials, and content remain the property of VA Queens unless otherwise agreed in writing.
You may be granted a limited, non-transferable licence to use deliverables solely for your internal business purposes.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [insert jurisdiction], subject to any mandatory consumer-protection laws that apply.
12. Contact
If you have any questions regarding these Terms & Conditions or our services, please contact us at:
Email: info@vaqueens.com