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FAQ
Your Questions Answered
We make virtual support simple, clear, and reliable. If you do not find your answer here, message us and we will help you right away.
How can I get in touch with VA Queens?
You can reach us through the contact form, email, or live chat. Our team replies within a few hours.
How soon will I receive a response after contacting you?
We usually respond within 24 hours on business days, often much sooner.
Can I schedule a free consultation before hiring?
Yes, absolutely. You can book a free consultation to discuss your business needs and get tailored advice.
What information should I include in my message?
Share your name, contact details, and a short description of what type of support you’re looking for.
Do you work with international clients?
Yes, VA Queens proudly serves clients worldwide across different time zones.
Can I contact you through social media?
Yes, you can reach us via Facebook, Instagram, or LinkedIn — whichever is most convenient for you.
What if I need urgent support?
We offer priority assistance for time-sensitive tasks. Mention “urgent” in your message, and our team will prioritize your request.
Do I need to sign a contract before starting?
Yes, after the consultation, we’ll send you a simple service agreement outlining tasks, rates, and timelines.
What languages do your assistants support?
Our team primarily works in English, but we can arrange bilingual support if needed.
Is my personal and business information safe when I contact you?
Absolutely. Your details remain 100% confidential and are never shared with third parties.